Last updated: October 2025

IC Builders respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, interact with us online, or submit an enquiry.

1. Information We Collect

We collect information that helps us provide the best possible service. This may include:

Personal details

• Name

• Phone number

• Email address

• Physical address or build location

Project details

• Type of build (new home, renovation, architectural, etc.)

• Budget range and project timeline

• Information shared through online forms, emails, or phone calls

Technical data

• IP address, browser type, and pages visited on our website

• Information gathered through cookies and analytics tools such as Google Analytics

We collect this data directly from you when you submit a form, contact us, or interact with our online advertising (for example, through Meta Instant Forms).

2. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes

• Contact you to discuss your building project or related services

• Manage and improve our communication with you

• Send updates, offers, or resources related to home building (only when you’ve opted in)

• Improve our website, marketing, and service experience through data analysis

• Meet our legal, regulatory, and contractual obligations

We only collect the information we need to perform our services effectively.

3. How We Store and Protect Your Information

Your information is stored securely, whether in electronic or physical form. We take reasonable steps to protect it from loss, unauthorised access, misuse, or disclosure.

This includes:

• Secure password-protected systems

• Restricted access for authorised IC Builders team members only

• Encrypted communication where possible

• Regular review of our security measures

Information submitted through Meta Instant Forms or our website is transmitted via secure channels and stored within New Zealand or reputable cloud-based systems that comply with relevant privacy standards.

4. Disclosure of Information

We will not sell or rent your information to any third party.
We may share your information only when:

• It’s necessary for providing a service you’ve requested (for example, with trusted suppliers or designers working with us on your build)

• We’re legally required to do so

• You’ve given us permission

Any third parties we work with are required to maintain the same level of confidentiality and data protection that we do.

5. Retention of Information

We keep personal information only for as long as it’s required for the purpose it was collected. Once it’s no longer needed, we take reasonable steps to delete or anonymise it securely.

For clients, we may retain certain details for record-keeping and warranty purposes as required by New Zealand building law and professional standards.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request correction of any information that’s inaccurate or incomplete

• Withdraw consent to receive marketing communications at any time

• Request deletion of your data (subject to legal requirements)

To exercise these rights, please contact us using the details below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us:

• Understand how visitors use our website

• Optimise content and ads

• Measure campaign performance

You can choose to disable cookies in your browser settings, but this may affect how our website functions for you.

We may also use third-party analytics tools (such as Google Analytics and Meta Pixel) to collect anonymous data on website usage and ad performance.

8. Links to Other Websites

Our website or forms may contain links to other sites for your convenience.
Please note that these external sites are not controlled by IC Builders, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The latest version will always be available on our website with the updated date shown at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch.